Job Description for a Retail Sales Associate Research Paper

Job Description for a Retail Sales Associate - Research Paper Example The three behaviors necessary for job performance are customer focused attitude, taking initiative, and excellent communication skills. All these behaviors are extremely important for job performance at the retail store. Customers focused attitude should be enforced in employees by rewarding employees on a per sales basis. Employees who take initiative should also be recognized and employee of the month competition should be used to encourage employees to take initiative. Taking initiatives involves doing something that is not a necessary part of their job description. Communication skills should also be rewarded and customers can be asked to fill a feedback form to evaluate communication skills of employees. Organization behavior modification is known to influence performance of employees and, therefore, can effectively be used to enhance performance of employees of retail store (Stajkovic & Luthans, 1997).  Evaluating Performance and Informing EmployeesPerformance of employees ca n be evaluated different techniques. One obvious way is to observe change in sales pattern in order to understand whether employees are exhibiting key behaviors or not. If employees have a customer focused attitude then sales should definitely improve. Also it is important to see whether employee behavior is having a positive financial effect on the business. The second method to evaluate employee performance can be to take customer feedback and observe results of ‘employee of the month’ competition. Employees who are lagging.... Employees who are lagging behind in such competitions are the ones who are not exhibiting key behaviors. Another method can be to take customer feedback as it can also provide first hand information regarding the performance of employees. It is also essential to inform employees about the new performance standards set in the organization so that they can also mend their behavior according to the new standards. One simple way is to email employees or give them a small pep talk in which manager can explain about the new performance standards and how employee performance will be measured from now on. A better approach would be to conduct training session in which all employees should be explained why new performance standards are implemented and how these standards might improve the overall business of the store. All small details of the performance standards should be explained and manager should communicate what he expects from his employees. It is important to communicate with employ ees in a detailed manner on a regular basis when any organization is going through a change process (Vakola & Nikolaou, 2005). This is why communication with employees regarding performance management is so important for managers. Feedback Plan and Methods to Reinforce Positive Behavior The two methods to provide feedback to employees will be through email and via face to face interaction. These two methods can be used together to communicate the employees about their performance. Email is important because employees should have a record of their performance. Also it is a personalized way to provide feedback as other employees will not know about the performance

Compare Canadian Healthcare System with US Healthcare System Research Paper

Compare Canadian Healthcare System with US Healthcare System - Research Paper Example In this essay, the author will illustrate a brief descriptive analysis and critical evaluation of the considerable merits of the two systems. While, it is generally acknowledged that Canada’s system is inexpensive, others also contend that it is inferior to the US healthcare system in terms of availability and quality of care. The aim of this paper is not to prove who is better off than the other, but to offer valuable points for improvement for the greater welfare of the people. Funding. The main difference between the US and Canadian healthcare system is the way it is funded. In the US, various insurance agencies in coordination with the concerned governmental units would pay for the hospitalization and other medical expenses of the citizen, notwithstanding his or her own personal fund to cover every item in the bill (Shi & Singh, 2008). While in Canada, the government serves as the single payer for all the expenses incurred in the medical procedures of the citizen. For most cases, no charge shall be directed to the patient, although for pharmaceutical purchases a minimal amount may come from his or her own wallet. In this context, the Canadian system earns many significant advantages as the coverage is universal, and ‘less privileged’ citizens enjoy the same medical treatment as those with the wealthy members of society. Recent statistics demonstrate that life expectancy rate in Canada is higher than in the US by two years. It was noted that the latter is among the lowest among highly industrialized nations in terms of this scientific finding (Nolte & McKee, 2008). Costs. The role of the government in Canada’s healthcare system is much noticeable than in the US. The serious responsibility of the state to pay for the medical expenses of the people poses a challenge to the officials, yet places them in the position to be of much help. Available literatures declare that with Canada’s government as sole payer, efficient administ ration of healthcare costs is achieved. In the US, the multifarious insurers may actually lead to the confusion of the patient and physician, hence precipitating hitches on the way. Access. One great disadvantage to the Canadian health system, however, is the lowered number of physicians. This plight was attributed to the fact that most Canadian doctors would opt to practice the profession in the American soil as the financial rewards are way too attractive than in their homeland. This premise may also be contributory to the imbalance of the number of generalist and specialist physicians in the US. In any event, equilibrium of these medical professionals is necessitated to provide holistic medical treatment to patients. By instituting some reforms in the American set-up, generalist doctors will proliferate and will be available to the general public (Schoen, Osborn, Doty, Squires, & Applebaum, 2009). It was also reported that in the area of technological advancement in healthcare, C anada’s system is less important. Few numbers of scanner and MRI machines may cause delay in the service and would cause for insufficient diagnostic reliability. Above all, due to these reasons, Canada’s healthcare providers are criticized for the longer wait periods that their clients experience. Another negative aspect raised against both systems is the intentional inaccuracy of diagnostic results so as to generate profit.